Processing Times

Due to the handcrafted nature of our pieces and our made-to-order model, all orders require more days to process before dispatch based on the details.

Please note that public holidays may also affect processing times.

Australia Domestic Shipping

• All domestic orders are shipped via Australia Post.

• We offer free standard shipping on all Australian orders over $100, $9.95 under. Express shipping for $12.95.

• Once your order is processed, you will receive a shipping confirmation email containing tracking details. If you do not receive this information, please contact us at info@siloejewelry.com.
  

Estimated Delivery Times

 

International Shipping

• International orders are shipped via Australia Post or else and may require a signature upon delivery. Rates vary based on 

• Please note product costs and delivery fees do not include taxes, customs duties, or import fees which may be charged by your country’s customs or postal authorities.
  

• NZ & Oceania: Express (2–7 business days): Free over $200 AUD, $24.95 under

  UK, US, Canada, Mexico & Puerto Rico: Express (3–6 business days): Free over $100 USD, $14.95 USD under

Order Updates & Tracking

After placing your order with Siloe Jewelry, you will receive email updates at every important step:

• Confirmation of your purchase

• Notification when your order has been shipped

• Your tracking number, provided once your order ships
  
  

You can use this tracking number to monitor your delivery progress directly on the carrier’s website, linked in the shipping confirmation email.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at info@siloejewelry.com with your order number and details. We will assist you promptly.